Help Centre

We hope we can address any questions you are having, here's our answers to common questions & online tutorials.

Business Profile

Can I insert a video in my dashboard?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I add photos to my profile?


Here is the answer.




How do I add business hours to my profile?


Here is the answer.




I can't access my business dashboard anymore, why?


Here is the answer.




How do I stand out from my competitors?


1. Build an awesome profile. Parents are looking for high quality providers, and your profile is your chance to show them you're the right one for their children. In your own words share with our audience why you started your business, why families love you, and why someone on ChatterBlock should choose you. Posting high quality photos about your business is important - the better the photos, the higher likelihood of parents choosing you. 2. Keep your content up to date. Make sure to keep your content up to date so that parents have all the information they need to make a decision. The content of your listing is a reflection of your brand and how well your business and listing is managed, so it's essential that all of the content that you have available is kept up to date. ChatterBlock will help you stay on top of your profile by sending email reminders two weeks, one week, and the day before your listing expires. 3. Get ratings and reviews. Providers with 1 positive review receive more inquires than providers with no reviews. Providers with 5 or more reviews receive more than double the amount of inquires from parents. Take the time to ask your customers to write reviews for your business. You can also easily share your profile page via email or social networks from your business dashboard. 4. Share your expertise. Parents like to choose experienced providers. Make an emotional connection with engaged ChatterBlock parents by writing an article and sharing your expertise. If you write something that is high quality & relevant, we will promote it through our newsletters and social media pages. We can help you with ideas and feedback, just send us an email.





Payments

How do I upgrade?


Here is how you upgrade.




My payment went through but I'm not seeing my listing.


Here is the answer.




How do I cancel?


Here is the answer.





FAQ

What is ChatterBlock?


Here is the answer.




Are there any free options?


ChatterBlock helps you find new customers and grow your business. The process is simple. You create a listing for your business on ChatterBlock and share the activities, products, or services you offer with parents. We actively promote your business to our audience through our website, email newsletters, and digital marketing services, then parents inquire and register for your activities and services.




Who is your demographic?


80% of our users are moms who have 1-2 children. The age group of kids that our majority of parents are searching for are between the ages of 6 and 13.





Marketing Help

Do you help with SEO?


Here is your answer.




Do you create apps for businesses?


Here is the answer.





How To Be Successful

How to display higher in our directories: What's the algorithm?


Our directories are very popular and perform well in Google search results. It is often our directories that serve as the portal to ChatterBlock for new parents discovering our platform. For example, they search "Summer Camps in Winnipeg" and ChatterBlock will be on the first page of Google's search results (sometimes the first result). This creates an opportunity for our businesses on ChatterBlock to be promoted in a highly visible area for parents who are actively seeking the services you provide. Showing up towards the top of the list is an important party to a successful campaign. While we can't give away the secret sauce of our algorithm, we can tell you that each business is assigned a score based on many factors, and ranked accordingly. This scoring is updated and re-calculated every 15 minutes, so making improvements to your score can quickly help you rise up. In no particular order, some things we factor in: 1. Profile has 5 photos or more
2. Business has positive reviews
3. Your presence level based on current package (basic, silver, gold, platinum)
4. High quality profile page (contact details, description)
5. Date of last login
6. Relevant activities listed (ex. if you have summer camps listed, it will improve your ranking in the summer camp directory) Our algorithm heavily rewards businesses who are actively engaging with ChatterBlock and have high quality content. We also reward businesses who are on our premium packages with a boost to their score. You can learn more about our packages here.